Frequently asked questions
The questions people ask most about orders, payment, delivery and mangoes, answered briefly. If you do not find your answer, ask us.
How do I place an order?
Add what you like to the cart, enter the address, choose how to pay and confirm. You can also tell us by phone or WhatsApp and we will take the order for you. After that you can follow everything in your profile.
How can I pay?
Cash on delivery, bKash, Nagad and online payment. Some products or orders may need an advance. Checkout shows which options apply to your order.
What is the delivery charge and how long does it take?
The charge depends on your area and the weight of the parcel, and checkout shows it before you confirm. The expected delivery date is on your order page. Weather or the courier can move it a little.
How do I follow my parcel?
Sign in, open "My orders" and then the order. Once a courier takes the parcel the tracking code and live status appear there. We also send an SMS.
What happens if I order several varieties together?
Each variety is sent as its own parcel, so every variety reaches you in its own good time and condition. Packing and courier charges are worked out for each parcel. One may arrive before another, and each has its own tracking.
Can I add other products to a mango order?
Mangoes and gift boxes can go together. Jaggery, honey or saplings cannot be mixed with mangoes and need a separate order. This keeps the mangoes in good condition.
Are all varieties available all year?
No. Mangoes ripen in their own season. See our mango calendar for when each variety arrives. You can book a variety in advance and the expected date is shown.
Are your mangoes formalin-free?
Yes. We send tree-ripened mangoes from Rajshahi orchards without formalin or carbide.
Can I cancel an order?
Yes, until the parcel is handed to the courier. You can cancel straight from "My orders". If you have already paid, the refund policy explains how you get the money back.
What if the fruit or product is spoiled or wrong?
Tell us within 24 hours of opening the parcel and send a photo or video of it. We check and arrange a replacement or refund. The refund policy has the details.
Do you take gift and corporate orders?
Yes. We send mangoes in gift boxes, and offices can order in bulk with their own name and logo. Tell us the quantity and budget on the corporate gifts page and we send a quotation.
Where can I get advice on planting and caring for saplings?
The "Start a mango orchard" page has a growing guide, a calculator and an advisor. If you sign in you can also send a photo of a sick leaf or fruit to Mango Bot.
How should I keep the mangoes?
Keep unripe or half-ripe mangoes at room temperature, out of the sun, spread out and not wrapped in plastic. Once ripe they can go in the fridge for a few days. Do not keep ripe mangoes for long.
How do I talk to you?
The contact page has our phone, WhatsApp and email, plus an AI chat and a message form. For a problem with an order, writing from the Support section of your account gets the quickest reply.