Refund and return policy

Fruit spoils quickly, so our refund and return policy is a little different from the one for ordinary goods. Here is, in plain words, what you get and when.

1. Cancelling before dispatch

You can cancel an order from "My orders" until the parcel is handed to the courier. If you cancel at this stage you get back everything you paid.

2. After dispatch

Once the parcel is with the courier the order cannot be cancelled. If something arrives spoiled or wrong, the rules below apply.

3. Spoiled, damaged or wrong items

• Tell us within 24 hours of receiving the parcel, by phone, WhatsApp or the Support section of your account.
• Send a photo or video of the parcel being opened and clear photos of the damaged part.
• After checking, we replace the damaged part or refund its value. Items that are fine are not covered.
• If the wrong variety or product was sent, we send the right one or refund you.

4. What is not refunded

• Change of mind or not liking it: fruit and food cannot be returned once opened.
• Complaints made after 24 hours, or without photos or video.
• Natural variation: size, colour and sweetness differ a little between varieties. This is not a defect.
• Parcels that come back because of a wrong address or number.

5. If you do not accept the parcel

If you refuse the parcel or cannot be reached when the courier comes, it returns to us. If you paid an advance, we refund the rest after deducting courier and packing costs. If cash-on-delivery parcels keep coming back, we may ask for an advance on your next order.

6. How and when the money comes back

We refund through the same way you paid (bKash, Nagad or online payment). Usually the money reaches you within 7 working days after the refund is approved. A bank or payment provider can sometimes take a little longer.

7. Contact

For any question or complaint use the phone, WhatsApp or email on the contact page, or write from the Support section of your account with your order number.